June 16, 2022 Community Chat: Consumer Portal New Features and FAQ, Revision Suggestion Changes, Credit Reporting Changes and CA DFPI
Thursday, June 16, 2022, at 11:30 AM MT
DAKCS Team: Ashlee Hyden, Mike Goodell, and Andy Shumway
Items We Covered
Recap last month
The portal now has the added items for your consumer portal experience:
Sunsetting Legacy Portal as of August 30, 2022
Focus Group Recap that included:
Credit Reporting Changes and Questions to the Bureau
QwikFlow and Support of Multiple IDs
CA DFPI and the comment period
Latest Beyond Build 2.15
Revision Suggestion Process Changes
Q & A
Recap of the Chat
We covered a lot!! This month we quickly brushed through a number of projects we've been working on with a few video clips to share. We recapped May’s chat about the new Consumer Portal which you can watch here
and added the reminder about the sunsetting of the legacy web payment portal (Qwikfund) with support ending for this product on Aug 30, 2022
. Mike Goodell with the DAKCS Product Team spoke about an updated application of the Consumer Portal with some awesome changes! Take a look at the demo site.
Thank you for your continued involvement in making this a great product. There were a number of questions that came up and much was covered between minutes 5:00 and 16:00 during the chat so check it out! Our team also provided the May Chat Transcript, and our recently created FAQ section on DAKCS.com.
A #ShareTheGood moment was brought up by Kelly O’Brien with Pacific Credit Services as she talked about Text Messages and Payments. She highlighted an awesome contest for her collectors to provide the text message option to consumers and added $.50/text sent out for some collector motivation. In one collector's text messages, 80% of those sent resulted in payment! Take a listen to Minutes 16:30!
There was a highlight of the June 8th Focus Group
where we discussed upcoming Credit Reporting Changes happening July 1, 2022, at Minutes 4:00 to 24:00 and beginning at Minutes 24:30 to 32:00, we discussed the CA DFPI and Comment Period is open until July 5. We highly recommend you take a listen.
We finished the chat with some Q & A and shared spotlights to keep you updated with the latest from DAKCS. If you missed the chat, we hope you will give it a watch!
Revision Suggestion Form and Process Change
Consumer Portal New Features and Legacy Sunset
Take the survey
We appreciate everyone's participation in these chats. As you know these events continue to be different each month and we welcome your feedback on what to cover and discuss. Give your feedback
These chats are intended to provide an opportunity to ask any questions you have and to let us know how we can help. If you have additional ideas for future chats, please email Ashlee Hyden at firstname.lastname@example.org
Feel free to reach out to Support by submitting a Support Ticket
. Stay in the customer portal to find out the latest Maintenance Dates and Beyond Release Notes.
Jan 20, 2022 Community Chat: Product Highlight - New Consumer Portal, Support Stats, Spotlights and trivia
Watch the January 2022 Chat! Thursday, January 20, 2022, at 11:30 AM MT DAKCS Team: Ashlee Hyden, Reid Miller, and Scott Pizzello What was covered During this chat, we talked about the impact of Reg F on where we currently stand in Support. We ...
July 28, 2022 Community Chat: ACA International Highlights, Portal updates, Product and Revision Suggestion Process
Watch the July 2022 Chat Thursday, July 28, 2022, at Noon MT DAKCS Team: Ashlee Hyden, Mike Goodell, Scott Pizzello, and Ryan O' Reilly This month we recapped June’s chat and added in some highlights from Ashlee Hyden, Ryan O’Reilly, and Shawn Suhr ...
March 24, 2022 Community Chat: QwikDial Integrated Features and Balto Highlight
Watch the March 2022 Chat Thursday, March 24, 2022, at 11:30 AM MT DAKCS Team: Ashlee Hyden, Scott Pizzello, and Julie Newson Speakers: JW Blair with Online Information Services and Destiny Sayers with AMR During the March Community Chat, we covered ...
May 20, 2021 Community Chat: Reg F Changes & Status, Latest on Consumer Portal, TCPA Compliance, & Spotlights
Watch the May Chat! Thursday, May 20, 2021, at 11:30 AM MT DAKCS Team: Ashlee Hyden, Tommy Secrist, & Michael Goodell We hope you enjoyed the latest #DAKCScommunity Chat. Below you'll find the event recording and slides, a quick follow-up survey, and ...
May 19, 2022 Community Chat: Sunset of Legacy Payment Portal (QwikFund) and the Launch of the New Consumer Portal
Watch the May 2022 Chat Thursday, May 19, 2022, at 11:30 AM MT DAKCS Team: Ashlee Hyden, Ty Fenn, Mike Goodell, and Reid Miller We covered a lot of ground! In case you missed it, Mike Goodell and Ty Fenn from the Product Team joined us to speak about ...