October 20, 2022 Community Chat: Clear own locks, Introduced the Product Lab, and more

October 20, 2022 Community Chat: Clear own locks, Introduced the Product Lab, and more

Watch the October 2022 Chat

Thursday, October 20, 2022, at Noon MT
DAKCS Team: Ashlee Hyden, Ty Fenn, Michael Goodell 

Description

We covered a lot in less than 30 minutes! Here is a recap of the topics and community chat slides. 

  • We discussed the October Community News email sent Oct 11
    • Subscribe to Release Notes for Beyond, QwikDial, and Portal 
    • Support Tip! Clear certain user locks on your own - Read the rest
    • Support templates are now available when submitting tickets online 
  • Ty Fenn, Director of Product, spoke and introduced the Product Lab
    • What is the Product Lab? 
    • What it is not
    • Benefits of signing up
    • What is expected?
  • Mike Goodell spoke about recent feedback mentioned in a previous focus group and the changes made to the Consumer Portal.

Chat Recording & Slide Deck



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Contact Info & Questions

If you have suggestions or system revisions, please be sure to submit them using the Revision Suggestion link in the portal. All recordings and recap articles from past Focus Groups and Community Chats are stored in the customer access portal under Community & Events Knowledge Base.