Customer Support | Status Service Page

Customer Support | Status Service Page


Check the Status

Check here for real-time status and service performance updates. Stay notified of historical dates on system performance. 



As of December 15, 2021 9:20 AM MT

AWS had reported connectivity issues this morning. Now reporting these issues are resolved. If you are still having issues, please reach out to our Support Team. 


As of December 15, 2021 9:00 AM MT

AWS is having intermittent internet issues. These issues are outside of DAKCS’ control. Along with those issues, the following Beyond Services (QwikDial, QwikContact, QwikClient, QwikFund, Scoring, etc.) will also be affected by this AWS outage. 


DAKCS is aware of this issue and will continue to monitor this situation and watch to see when things improve. We will keep you updated as we know more. 


As of November 08, 2021

All operational at this time. No current status changes.

As of September 21, 2021

Phone provider outage RESOLVED at 09:52 AM MT
Our phone provider experienced an outage. They are working to fix the situation but we don't have a current ETA on a resolution. In the meantime, you can log your tickets through our Customer Support web portal

As of August 3, 2021

Scoring service maintenance has been completed. 

As of June 7, 2021

Scoring service maintenance has been completed. 

As of June 4, 2021

DAKCS Scoring Service Maintenance Update


Recently,
at the request of TransUnion, DAKCS performed maintenance on the DAKCS Scoring Service. This maintenance consisted of two parts, namely:

- Maintenance performed on DAKCS infrastructure performed by the DAKCS team
- Maintenance performed on TransUnion's infrastructure performed by the TransUnion team. 
DAKCS has completed its portion of the maintenance; however, TransUnion has not completed theirs.
 
As of Friday, June 4, 2021, TransUnion communicated that their portion of the maintenance may NOT be complete by end of business day, Friday, June 4, 2021. DAKCS will continue to provide maintenance updates as they become available. 

As of May 20, 2021

When: Thurs, May 20, 2021 
What:  Sonnet
Impact: Service temporarily shutdown until the issue is resolved.
Details: We are temporarily running into some issues with Sonnet. We've addressed the issue and are working to find a solution quickly. The service will be down in the meantime and will be unavailable.

We will let Sonnet customers know when the issue is resolved. 

As of March 18, 2021

When: Thurs, March 18, 2021 @ 10:00 PM MT
What:  Scoring, QwikClient, QwikDial, QwikContact, and JavaServices
Impact: <5 minutes

As of March 12, 2021

All operational at this time. No current status changes.

As of Feb 26, 2021

All operational at this time. No current status changes.






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