Mar 18, 2021 Community Chat: DAKCS Summit Pivot, Training Gym Videos, Project Updates

Mar 18, 2021 Community Chat: DAKCS Summit Pivot, Training Gym Videos, Project Updates

Watch the March Chat!

Thursday, March 18, 2021, at 11:30 AM MT
DAKCS Team: Ashlee Hyden, Justin Devine, & Tommy Secrist

We received a Reg F Focus Group Status update from Justin. Those meetings are happening bi-weekly on Wednesdays at 11:00 AM. A reminder about utilizing STIR/SHAKEN and registering numbers used in QwikDial by emailing inside-sales@dakcs.com.

We covered a number of topics including the pivot when it comes to the DAKCS 40-year Interchange Summit. Our plan will be to use some of the upcoming month's chat times for some awesome mini-events. The Summit will come back strong in 2022, so start budget planning and preparing now! 

We introduced the Training Gym Knowledge Base inside the Customer Portal where Tommy Secrist and a few others will dive into continued learning and system training videos. First up was our Report Designer Series! Everyone voted and it looks like an Introduction to Beyond for New Collectors is next.
 
The sound when the Great Magic Man Secrist showed his latest trick wasn't great, so scroll below to watch the better quality version.

Community Chat Recording and Slide Deck



Read the latest Balto Customer Success Story 

Back in Sept 2020, we introduced a quickly launched vendor partner and integration with Balto! Check out the exciting #CustomerSuccessStory with JW Blair and the Online Information Services team! To learn more about this Balto & DAKCS partnership and what Balto can do for your business, reach out to Ashlee or Justin today.

Scavenger Hunt Winners



Consumer Portal Contest Spotlight

Exciting Consumer Portal News: Allied Collections / Donna Loesch had a “Paid in Full” contest starting with her collectors to see who can get the most PIF’s with the Send Payment Link. She advised with tax season and stimulus checks coming in they were going to use the Send Payment Link to get as many PIF’s as possible! The contest went well! 

A BIG thank you to Donna and her collectors for taking the time to test drive this and provide feedback to us! Plus a shoutout to David Grimm and Kelly Parsons-O'Brien for offering assistance and testing when it comes to the Consumer Portal! 

If anyone is interested in running a contest or testing out the new Consumer Portal, you can reach out to Michael Goodell at michaelg@dakcs.com.

Watch the Great Magic Man Secrist and his latest trick



Contact Info

These chats are intended to provide an opportunity to ask any questions you have and to let us know how we can help. If you have additional ideas for future chats, please email Ashlee Hyden at comm@dakcs.com. For any Regulation F concerns or questions, please reach out to Justin Devine by email at justin@dakcs.com or call x 297. 

Stay in the customer portal to find out the latest Maintenance Dates and Beyond Release Notes.