Latest Service Maintenance Dates

Latest Service Maintenance Dates


Customer Support | Status Service Page

Subscribe to the latest release notes for Beyond ARM, QwikDial, QwikClient, and Consumer Portal. Check details out hereYou will need to subscribe to each product's release notes to be notified and please remember that you'll need to confirm your email address. Bookmark the new URLs for future releases and once subscribed, look for emails from release@dakcs.com.  



Beyond SaaS Monthly Maintenance

For Beyond SaaS Solution customers, we will be performing regular server maintenance at 8:00 PM MT on the 2nd Sunday every month. The maintenance consists of server security updates and patches and will not include DAKCS software updates. Your Beyond and/or Sting version will not change. There will be a very short window where your server may be unavailable while it reboots. Any outages longer than one hour will be outlined in each maintenance reminder email. 

2023 Scheduled Dates

January 8, 2023
February 12, 2023
March 12, 2023
April 9, 2023
May 14, 2023
June 11, 2023
July 9, 2023
August 13, 2023
September 10, 2023
October 8, 2023
November 12, 2023
December 10, 2023



Additional Product & Services

November 22, 2023

Time: 9:00 PM Mountain Time 
What: QwikDial additional maintenance
Estimated Impact: 2-Hours

November 20, 2023

Time: 9:00 PM Mountain Time 
What: QwikDial
Estimated Impact: 3-Hours

November 16, 2023

Time: 10:00 PM Mountain Time / 12:00 AM Eastern (11/17)
What: QwikClient
Estimated Impact: 3-Hour

August 22, 2023

Time:  10:00 PM Mountain Time
What: Scoring, CB Online, Accurint
Estimated Impact: 60 minutes

August 14, 2023

Time:  10:00 PM Mountain Time
What: QwikClient
Estimated Impact: 20 minutes

August 1, 2023

Time:  10:00 PM Mountain Time
What: QwikClient
Estimated Impact: 2 Hours

August 1, 2023

Time:  09:00 PM Mountain Time
What: Consumer Portal
Estimated Impact: 1 Hour

July 27, 2023

Time:  10:00 PM Mountain Time
What: QwikClient
Estimated Impact: 2 Hours

July 19, 2023 ** POSTPONED**

Time: 10:00 PM Mountain Time
What: QwikDial
Estimated Impact: 2 Hours

June 20, 2023

Time:  9:00 PM Mountain Time
What: QwikClient
Details: Update needed to support Multi-Factor Authentication
Estimated Impact: 20-minute service interruption

June 09, 2023

Time:  6:00 AM Mountain Time
What: Security Updates for Scoring Services
Estimated Impact: 4 Hours 

March 23, 2023

Time: 09:00 PM MT - 10:00 PM MT
What: QwikDial
Impact: 1-Hour service interruption

Dec 21, 2022

Time: 09:00 PM MT - 10:30 PM MT
What: QwikDial
Impact: 90-minute service interruption

Nov 27, 2022

We are making some changes to Beyond so all payment processing will be routed through our new cloud infrastructure. These changes will require all of DAKCS customer desktop stations to not restrict any outbound traffic to the ondakcs.com domain.

This will go into effect on Sunday, Nov 27, 2022. If you have any restricted policies on outbound traffic please contact your IT team and make any required changes to not restrict any traffic to the ondakcs.com domain. These changes will not affect how agents take payments in any way. 

Sept 28, 2022

Time: 10:00 PM MT - 12:00 AM MT
What: Consumer Payment Portal
Impact: 2-hour service interruption

Sept 07, 2022

When: Wednesday, Sept 07, 2022
Time: 09:00 PM MDT
What: QwikDial
Impact: 30-minute Service Interruption

May 04, 2022

When: Wednesday, May 04, 2022
Time: 10:00 PM MDT
What: QwikClient
Impact: 30-minute Service Interruption

April 19, 2022

When: Tuesday, April 19, 2022
Time: 8:00 PM MDT
What: Consumer Portal, Sonnet by Palinode, and DAKCS Predict
Impact: 60-minute Service Interruption

March 28, 2022

When: Monday, March 28, 2022
Time: 9:00 PM MT
What: QwikDial
Impact: 60-minute Service Interruption

March 27, 2022

When: Wednesday, March 23, 2022
Time: 8:00 AM MDT
What: PDCflow Maintenance - Consumer Portal
Impact: 60-minute Service Interruption

March 23, 2022

When: Wednesday, March 23, 2022
Time: 8:00 PM MDT
What: Consumer Portal, Sonnet by Palinode, and DAKCS Predict
Impact: 60-minute Service Interruption

March 16, 2022

When: Wednesday, March 16, 2022
Time: 9:00 PM MDT
What: QwikClient
Impact: 60-minute Service Interruption

March 09, 2022

When: Wednesday, March 09, 2022
Time: 8:00 PM MT
What: Consumer Portal, Sonnet by Palinode, and DAKCS Predict
Impact: 60-minute service interruption

Feb 24, 2022

When: Thur, Feb 24, 2022
Time: 10:00 PM MT - 10:30 PM MT
What: QwikClient
Impact: 30-minute service interruption

Feb 23, 2022

When: Wed, Feb 23, 2022
Time: 09:00 PM MT - 10:00 PM MT
What: QwikDial
Impact: One-hour service interruption

Feb 09, 2022

When: Wed, Feb 09, 2022
Time:  05:30 AM MT - 06:00 AM MT
What:
- Scoring
- CB Online
- Accurint
Impact: 30-min service interruption

Feb 08, 2022

When: Tues, Feb 08, 2022
Time:  8:00 PM MT - 10:00 PM MT
What:
- New Consumer Portal
- DAKCS Predict
- Sonnet by Palinode
Impact: 2-hour service interruption

January 25, 2022, to Jan 26, 2022

When: Tues, Jan 25, 2022, to Wed, Jan 26, 2022
Time:  8:00 PM MT - 12:00 AM MT
What:
- New Consumer Portal
- DAKCS Predict
- Sonnet by Palinode
Impact: 4-hour service interruption

January 19, 2022, to Jan 20, 2022

When: Wednesday, Jan 19, 2022, to Thursday, Jan 20, 2022
Time:  8:00 PM MT - 12:00 AM MT
What:
- New Consumer Portal
- DAKCS Predict
- Sonnet by Palinode
Impact: 4-hour service interruption

January 05, 2022

When: Wednesday, Jan 05, 2022
Time: 9:00 PM MT
What: QwikDial
Impact: 1.5-hour service interruption



November 09, 2021

When: Tuesday, November 09, 2021
Time: 9:00 PM MT
What: QwikDial
Impact: 1.5-hour service interruption

August 26, 2021

When: Thursday, August 26, 2021
Time: 9:00 PM MT
What: QwikDial
Impact:  2-hours service interruption

August 23, 2021

When: Monday, August 23
Time: 9:00 PM MT
What: QwikDial
Impact:  1.5 hours service interruption

August 3, 2021

When: Tuesday, Aug 3
Time: 5:30 AM MT
What: Scoring Product
Impact:  15 minutes estimated downtime

July 7, 2021

When: Wednesday, July 7, 2021
Time: 5:30 AM MT
What:
  1. www.paydatacenter.com
  2. Scoring
  3. Online Credit Bureau Reports
  4. Accurint Reports
  5. Ach (Does not affect customers on Beyond 2.3 or newer)
Impact:  60 minutes estimated downtime
Details:  We are updating security fixes and prepping for upcoming changes for Regulation F in Beyond.

July 1, 2021

When: Thursday, July 1, 2021 at 10:00 PM MT
What:  QwikClient
Impact:  30 minutes interruption
Details:  This will be for QwikClient and additional Regulation F validation fields and necessary fixes.
 

June 2 to 4, 2021

When: Wed, June 2 from 12:00 PM MT until Fri, June 4 @ 12:00 PM MT
What:
 DAKCS Scoring Service
Impact:
 Extended hours
Details: We will be performing maintenance on the DAKCS Scoring Service. During the extended window of time, the service will be unavailable.

May 23, 2021

WHEN: Sunday, May 23 @ 10:00 PM MT
WHAT: QwikClient
IMPACT: 30-Minute intrerruption
DETAILS: We are updating QwikClient with some changes specific to Regulation F. You will need Beyond 2.13.6 to see these changes. Otherwise, QwikClient will work the same as before. This update is happening on Sunday, May 23, 2021, at 10:00 PM MT. We estimate an outage of 30-minutes for the changes.

May 13, 2021

WHEN: Thursday, May 13 @ 10:00 PM MT
WHAT: PayDataCenter
IMPACT: 15-Minute
DETAILS: We are updating the website certificate on the paydatacenter.com site. We will need to restart the website and nothing else will change. We estimate an outage of 15-minutes for these changes.

April 28, 2021

When: Wed, April 28. 2021 @ 08:00 PM MT
What:  SSL Certificate Update
Impact: Should have no impact
Details: We will be updating the SSL certificates on the *.dakcs.com and *.ondakcs.com URLs. Our certificate authority will remain as Go Daddy. Other than re-issuing the SSL/TLS certificates for these domains, no other configuration will be changing. We expect no service outages for these changes. If issues are encountered, please reach out to support.

March 18, 2021

When: Thurs, March 18, 2021 @ 10:00 PM MT
What:  Scoring, QwikClient, QwikDial, QwikContact, and JavaServices
Impact: <5 minutes
Details: There will be a short <5-minute service outage where email from the services listed above may be affected. 

March 17, 2021

When: Wed, March 17, 2021 @ 05:00 AM MT
What:  Scoring, Accurint, Credit Bureau Online, ACH
Impact: 30-minutes

February 25, 2021

When: Thursday, February 25, 2021 @ 10:00 PM MT
What:  QwikFund, Pay Data Center
Impact: 90-minutes

February 24, 2021

When: Wednesday, February 24, 2021 @ 10:00 PM MT
What:  Consumer Portal, Sonnet by Palinode Service, & DAKCS Predict
Impact: 30-minutes 

February 08, 2021

When: Monday, February 08, 2021 @ 09:00 PM MT
What:  QwikDial
Impact: 60-minutes 

February 06, 2021

When: Saturday, February 06, 2021 @ 9:00 PM MT
What:
  1. QwikDial
  2. QwikContact
  3. QwikClient
  4. QwikFund
Impact: 30-minute service interruption




Past Updates & Maintenance Notices 

As of January 03, 2022

Regulation F system changes and updates begin with Beyond Build 2.13.5. You can find the latest updates and release notes by checking out our Release Notes Page

As of December 01, 2020

QwikClient Version 3.0 and New Look Cutover and went live on Dec 01, 2020

We renovated the look and feel of the entire QwikClient site to a modern, uniform, and aesthetically pleasing look. Along the way, we fixed server nagging issues with performance and improved usability.

Important changes to our DAKCS Infrastructure made by December 1, 2020

For on-premise server customers, we’re moving to a more secure and resilient, cloud-based environment that will move DAKCS into the future in technology and security. The only change that your IT team will need to do is to add/allow new DAKCS IP addresses to your firewall. In order to meet the needs of all agencies, this change must be implemented by December 1, 2020. 

Here are the changes that need to be made to your firewall:
  1. allow SSH over port 22 from 54.189.214.210
  2. allow the following TCP ports from 34.212.19.151
5556
8889
8384
7011
8678

August 31, 2020

Billing Changes made as of August 31, 2020

In an effort to reduce the number of invoices you receive each month, and to simplify the billing process all Qwik products, billing will now be included on one invoice instead of separate invoices for each service. This change will take effect on your 8/31/20 invoice for the August usage and going forward. 



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