Jan 20, 2022 Community Chat: Product Highlight - New Consumer Portal, Support Stats, Spotlights and trivia

Jan 20, 2022 Community Chat: Product Highlight - New Consumer Portal, Support Stats, Spotlights and trivia

Watch the January 2022 Chat!

Thursday, January 20, 2022, at 11:30 AM MT
DAKCS Team: Ashlee Hyden, Reid Miller, and Scott Pizzello 

What was covered

During this chat, we talked about the impact of Reg F on where we currently stand in Support. We offered a Product Highlight of our new Consumer Portal by Reid Miller. There were a number of questions surrounding this product and due to time constraints, we may have had a few go unanswered. You can see the chat transcript in the link below or request a demo/discovery call with Reid Miller at kmiller@dakcs.com.

We also mentioned a Customer Feedback Survey that went out to all customers in regards to Transaction Fees related to the Consumer Portal. If you have a few minutes, please take the survey here. 

We’re trying to get an understanding of the challenges and goals around card transaction fees when consumers pay online using the DAKCS Consumer Portal. Your answers in the survey below will help us continue to research and develop product to better meet your business needs.  Thank you for your invaluable insights. 

SIDE NOTE: There were some tech difficulties near the end with the wrong desktop showing our Matching Game for some DAKCS employees, BUT we kept going and still had some fun with spotlights and trivia! 

January Chat Recording and Slide Deck



Spotlights 




Contact Info

These chats are intended to provide an opportunity to ask any questions you have and to let us know how we can help. If you have additional ideas for future chats, please email Ashlee Hyden at ashlee@dakcs.com.

Feel free to reach out to Support by submitting a Support Ticket. Stay in the customer portal to find out the latest Maintenance Dates and Beyond Release Notes.