Ideally, consent is
gathered by your clients at the time of service and provided to you when you
upload accounts. DAKCS created a way to track and even gather consent to help
agencies maintain compliance. These new features are a part of the Beyond 2.6 build
and are available now. [Updated for Beyond 2.6.4]
The consent screen (CON in the Command Box) is a tab
under a consumer, which shows
phone numbers and emails that a consumer has given your agency consent to use,
either through the Pay Data Center website (QwikFund) or through an agent in
Beyond by clicking Revoke on this screen.
Data
The email address or phone number. Phone numbers will
also show the sequence and dialer flag.
Obtained From
How the consent was obtained.
Manual — Consent was manually entered through Beyond. This
field will show the Beyond user who edited the consumer. With
permissions set, a user can also edit consent in the following places:
·
Debtor Email Maintenance (DE - Command Box)
·
VIC Dialer Auxiliary Screen
QwikFund — Consent was received through QwikFund.
QwikContact — Consent was received through QwikContact.
Data Import — Consent was received through a data import
Obtained On
The date/time the consent was obtained.
Revoked From
How the consent was revoked through Beyond.
Revoked On
The date/time the consent was revoked.
Permission
Permission to view this screen and to Add, Delete, and Revoke consent are set in User Setup under Command Box, CON -
Consent.
To enable consent gathering
in QwikFund, login to the Admin website and edit a payment page. Under options,
select Gather Consent and then check Phone Numbers, Email Addresses or both.
The wording that consumer
will see is customizable on the same edit screen under Consent Authorization
Message.
After selecting this feature
through the QwikFund Admin site, the portal will ask consumers to give consent
to be contacted using phone numbers and/or emails, depending on what was
checked in the Admin site. When the consumer first logs in to the site they
will be prompted to give consent to contact them as seen in the following
image.
New phone numbers entered
through QwikFund are added to the system, but how those numbers are added is
determined on the Consent Configuration screen in Beyond. This screen is found
under Main Menu and System Administration.
Update VIC Dialer
When consent is granted for a phone number, the
system uses this section to enter those numbers for the consumer. The number
will be saved to the top most checked number that is currently available.
Notify User Inbox
When consent is granted to a phone number or email,
the system will notify the selected users using the Inbox feature in Beyond.
Notify Email
When consent is granted to a phone number or email,
the system will send an email to any email addresses entered here.
From Email
The email sent to inform of consent will come from the
email address entered here.