Watch the Feb Chat!
Thursday, February 18, 2021, at 11:30 AM MT
DAKCS Team: Ashlee Hyden, Justin Devine, Scott Pizzello,
Tommy Secrist, & Eric Wahlstrom
We got started with our Customer Community Chat recapping about last month's Regulation F Roundtables event and the Reg F Focus Groups happening bi-weekly on Wednesdays at 11:00 AM. We dove into STIR/SHAKEN and what that means for you. We had some Q&A and then some chuckles at the end. These chats are intended to provide an opportunity to ask any questions you have and to let us know how we can help.
If you have additional ideas for future chats, please email Ashlee Hyden at firstname.lastname@example.org
February Community Chat Recording and Slide Deck
Scavenger Hunt Game & Details
Since you are already in the portal, start here.
Step 3 - Begin to Follow the Forum
Step 4 - Make a comment on the most recent post
Step 5 - BONUS: Add a new topic, idea, or question
STIR/SHAKEN digitally validates the handoff of calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is, in fact, from the number displayed on the Caller ID.
Utilizing STIR/SHAKEN in QwikDial
DAKCS QwikDial Contact Solution has the ability to mitigate the chances of calls being blocked or labeled as "Spam" or "Scam" inappropriately by utilizing STIR/SHAKEN. Using STIR/SHAKEN, the originating carrier queries a secure Identity Authentication Service to obtain a SHAKEN signature that is then embedded in the calls placed using this authenticated number. Read the rest of the article here.
Another helpful article in the Customer Portal is called: Spoofing and Call Blocking: Resolving business matters still require connection and conversation. Take a look at the complete article and helpful resource links found here
Some fun and Magic from "The Great Magic Man" Secrist
2022 Focus Group Recordings & Recaps
Based on the success of the Reg F Focus Groups, we want to continue the discussions. In 2022, we are shifting the purpose of these focus groups from Reg F to all things compliance and system-related. Having said that, this first quarter we still plan ...
May 20, 2021 Community Chat: Reg F Changes & Status, Latest on Consumer Portal, TCPA Compliance, & Spotlights
Watch the May Chat! Thursday, May 20, 2021, at 11:30 AM MT DAKCS Team: Ashlee Hyden, Tommy Secrist, & Michael Goodell We hope you enjoyed the latest #DAKCScommunity Chat. Below you'll find the event recording and slides, a quick follow-up survey, and ...
August 18, 2022 Community Chat: STIR/SHAKEN, QwikDial Inbound Strategy, Support Show & Tell on Daily/Trusts, reports, and rerunning checks
Watch the August 2022 Chat Thursday, August 18, 2022, at Noon MT DAKCS Team: Ashlee Hyden, Scott Pizzello, Justin Devine, and Colin Pytlick This month we recapped July’s chat, while Justin Devine discussed the difference between STIR/SHAKEN and ...
Apr 15, 2021 Community Chat: Reg F Status, FB v Duguid Ruling & QwikDial, PDCflow & EBO Case Study, Trivia & Magic
Watch the April Chat! Thursday, April 15, 2021, at 11:30 AM MT DAKCS Team: Ashlee Hyden, Justin Devine, & Tommy Secrist Guest: Matthew Snedden Chat Recap This chat went a little longer than our regular time of 30 minutes, but we had fun at the end ...
June 17, 2021 Community Chat: Reg F Recap, New Sites Launch, and Communications for Regulatory Requirements
Watch the June Chat! Thursday, June 17, 2021, at 11:30 AM MT DAKCS Team: Ashlee Hyden, Matthew Snedden, & Tommy Secrist We hope you enjoyed the latest #DAKCScommunity Chat. Below you'll find the event recording and slides, a quick follow-up survey, ...