Hello!

Currently we are doing click-to-call for just the home phone number. I would like for us to be able to click-to-call other phone numbers in the VIC Dialer screen.

So in my perfect solution we would call the HP, and in something other than a party connect, we would then call sequence 2, and if that was not a party connect we would call sequence 5, and if that was not a party connect, we would call sequence 6, and then continue down until I was finished with my numbers. And in this perfect solution this would be done all on each account each time the click-to-call touched it.

I think that we have my dialog set up to call the sequences I want, but I am having trouble making sure my action tables are doing what i want.

So my questions are:

1. Is anyone doing this and how are you doing it?

2. Can you share a picture of your action table to show me how you are handling your calls through the click-to-call or in a predictive campaign?

3. Anything creative you are doing to get through your accounts with limited manual touch by a collector?

Thank you in advance!!